Privacy Policy

What we collect

• When you ask for a quote: pick-up point, drop-off point, stops (the places you chose from the search, or the coordinates you picked on the map), date and time, and number of passengers; for a charter, the number of hours; and whether you ticked the meet-and-greet service.
• When you search for a place: the text you type into the place search box is sent to our server to list matching places.
• Before payment: contact name, phone and email (required); passenger name, flight number, luggage, pick-up details, drop-off details and notes (optional, sent only if you fill them in); and the version of the terms you ticked to accept.
• On the My order page: the messages you send in the chat, and the order number plus email or phone you enter to recover your order link.
• Visitor ID: a random string generated by your browser and sent with each quote request; it does not contain your name or contact details.
• Access logs: our web server records standard access logs (IP address, time, the address visited, the referring address and browser details), which we use to understand how the site is used and which ads lead to quotes and bookings.

What we use it for

• Calculating your quote, creating your order and taking payment.
• Arranging the vehicle and driver. The chat on the My order page is a single conversation between you, our team and your driver.
• Contacting you by email or phone: sending the order confirmation and your order link, resending the link when you ask, and contacting you if a payment needs a manual check.

Service providers

• Payment (Stripe): when you press “Continue to payment” you are taken to Stripe’s payment page and enter your payment details there; this website has no card number field. We give Stripe the order amount and the email you entered so that it can create the payment page.
• Place search and routes (Google Maps, Amap): our server sends the text you search for to Google’s map service to list matching places and get their location, and sends the locations of your trip to Amap to calculate the route distance and time.
• The map on the booking page (OpenStreetMap, unpkg.com): your browser loads the map tiles directly from OpenStreetMap and the map library (Leaflet) from unpkg.com.
• Advertising measurement (Google Ads): every page of this website loads Google’s advertising tag. Google uses cookies to record whether you came to this website from a Google ad, and receives the addresses of the pages you view here. When you get a quote and when you complete payment, this website tells Google; for payment it includes the order number, amount and currency. The data sent to Google does not include your name, phone, email or address. You can block cookies in your browser settings or use an ad blocker to disable the tag; quotes and payment still work when it is blocked.

What is stored in your browser

• Apart from the Google advertising tag above, this website does not use cookies.
• Session storage (cleared by your browser when you close the tab): the visitor ID above, and a payment credential used to confirm the payment with our server when you return from the payment page.
• Local storage: your order link credential and order number, so you can open My order directly on the same device; if the order link is no longer valid, this website deletes that entry automatically. You can clear this data at any time in your browser settings.

Access and correction

Under Hong Kong’s Personal Data (Privacy) Ordinance, you may ask to access and correct the personal data we hold about you. Please contact us through any of these channels:

• WhatsApp: +852 9297 6369
• Email: mayline@mayline.com.hk
• Phone: +852 9297 6369

Customer service and service hours: 08:00–23:00 Hong Kong time (UTC+8).