Cancellation and refunds
Refunds depend on how far ahead of the scheduled pickup you cancel, and are always returned to the original payment method.
24 hours or more
Cancel 24 hours or more before the scheduled pickup — full refund.
12 to 24 hours
Cancel between 12 and 24 hours before pickup — 50% is retained, the balance is refunded.
Under 12 hours
Cancel less than 12 hours before pickup, or fail to appear at the pickup point — no refund.
If we cannot provide the service
If we are unable to supply a vehicle for any reason attributable to us, you receive a full refund regardless of timing. Where our failure has caused you additional cost, we will discuss compensation with you directly.
Refunds are returned automatically to the original payment method and are processed within 5 to 10 working days; the time it takes to appear on your statement depends on your card issuer. Flight delays, border closures and similar events outside your control are not treated as cancellations — contact us and we will reschedule.