About Mayline
Mayline Travel Services Limited (美佳旅遊有限公司) has run private cars since 1990 under Hong Kong Travel Agent Licence 351203. One car goes from Hong Kong to Macau; with a passport from a Macau visa-free country you can stay in it for Macau entry.
reference fare HK$2,600
Hong Kong Airport ⇄ Macau · meet-and-greet included on airport pickups · depending on traffic and time of travel · weekday · daytime · whole car · tolls included
Choose the seamless transfer option and it is about HK$300 less; your instant quote is final.
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Company
Journeys in Macau, and between Macau and Guangdong, are arranged by our licensed Macau partner, which holds a Macau travel agency licence and a vehicle-rental licence. Our correspondence address is Room 105, 1/F, W212, 212 Texaco Road, Tsuen Wan, Hong Kong. It is not a shop and there is no walk-in service. Book on this website.
Mayline, a hailed taxi, and a typical Uber-style transfer
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| Mayline | Taxi you hail | Uber-style private transfer | |
|---|---|---|---|
| Into Macau | Same car. Visa-free passports can stay in the car for Macau entry. | Stops at the Hong Kong port of the bridge. | A pre-booked private transfer in the app. Details are on the comparison page. |
| Weekday airport anchor | Reference fare HK$2,600, whole car, tolls and airport meet-and-greet included. | A meter in Hong Kong, then another ride. | Published fares and their sources are on the comparison page. |
| Car | Toyota Alphard, up to 6 passengers. | Taxi. | The app assigns the vehicle. |
| Confirming a car | At least 3 days ahead: a car is guaranteed. Inside 3 days: usually about 5 minutes to confirm, or a full refund if we cannot supply a car. | Hail on the day. | The reserve window is on the comparison page. |
| Cancelling | The fee depends on how long before pickup you cancel. See the tiers on your booking page and our Cancellation and refunds policy. | Depends on the taxi. | See the comparison page for the published rule. |
Trips run round the clock, including 23:00–07:00. Customer service 24/7: instant replies 08:00–23:00 Hong Kong time; limited support from 23:00 to 08:00, with messages received and handled as soon as possible. After you book, you can leave a message any time on your My order page. The cancellation fee depends on how long before pickup you cancel; the tiers are on the booking page and in our Cancellation and refunds policy.
Booking facts
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| Item | What applies |
|---|---|
| Licence | Hong Kong Travel Agent Licence 351203. Operating since 1990. |
| Border | Same car, door to door, over the Hong Kong–Zhuhai–Macao Bridge. For Macau entry, nationals of Macau visa-free countries may stay in the car with a valid passport; with a Macau visa or an Entry Permit you clear at the hall, then rejoin the car. Check your passport. Have your travel document ready. |
| Pickup at least 3 days away | A car is guaranteed for that booking. |
| Pickup inside 3 days | We usually confirm within about 5 minutes after payment, holidays included. If we cannot supply a car, the fare is refunded in full to the original payment method. |
| Cancellation | The cancellation fee depends on how long before pickup you cancel; the rest is refunded to the original payment method. See the tiers on your booking page and our Cancellation and refunds policy. |
| When trips run | Round the clock, including pickups from 23:00 to 07:00. Night surcharge: HK$400 on Hong Kong Airport ⇄ Macau, and HK$100–400 on other routes. If the booked pickup is already in that window, it is in the quote. |
| Replies | Customer service 24/7: instant replies 08:00–23:00 Hong Kong time; limited support from 23:00 to 08:00, with messages received and handled as soon as possible. After booking you can leave a message any time on your My order page, and your driver joins the same chat once confirmed. |
Frequently asked questions
Is Mayline licensed?
Yes. Mayline has operated since 1990 and holds Hong Kong Travel Agent Licence No. 351203. The legal names are MAYLINE TRAVEL SERVICES LIMITED and 美佳旅遊有限公司. Journeys in Macau and between Macau and Guangdong are arranged by our licensed Macau partner, which holds a Macau travel agency licence and a vehicle-rental licence.
Do I stay in the car at the border?
For Macau entry it depends on your passport. Nationals of Macau visa-free countries may stay in the car with a valid passport; anyone who needs a Macau visa or an Entry Permit clears at the hall, then rejoins the same car. Have your travel document ready. Check your passport
When is a car guaranteed?
If your pickup is at least 3 days away, a car is guaranteed. If your pickup is inside 3 days, we usually confirm within about 5 minutes after payment. If we cannot supply a car, the fare is refunded in full to the original payment method.
What is the fee if I cancel?
The cancellation fee depends on how long before pickup you cancel; the rest is refunded to the original payment method. See the tiers on your booking page and our Cancellation and refunds policy.
Do trips run at night, and when does someone reply?
Trips run round the clock, including pickups from 23:00 to 07:00. Customer service 24/7: instant replies 08:00–23:00 Hong Kong time; limited support from 23:00 to 08:00, with messages received and handled as soon as possible. After booking you can leave a message any time on your My order page, and your driver joins the same chat once confirmed.
The price for your addresses is on the booking page. WhatsApp +852 9297 6369 is for questions.